need help getting hacked account back
so my account was hacked yesterday, around 4:40 pm GMT+8. the hacker changed the email address used for it so i can't access it anymore; i had temporary access shortly after realizing i got hacked, but could not revert the email back to the original. i tried the support chat but the ai helper is frustrating and keeps sending me to the help article instead of live support. please help, they've already used up my apex coins and i'm afraid they might sell my account if the issue isn't resolved promptly
Hi there,
I’m sorry to hear your account was compromised.
Unfortunately, the forum team don’t have access to account details, so this will need to be handled by our Support team.
The chatbot is mainly there to collect your details first so the case can be routed properly. It’s designed to gather the information an Advisor would usually ask for upfront and help reduce unnecessary back-and-forth.
When answering its questions, please make sure you clearly indicate that this is an account issue. This should help bring up the Chat with us option so you can get in touch with an Advisor. Thanks.
