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RainyBirdddddd's avatar
RainyBirdddddd
Seasoned Newcomer
27 days ago

Need help with account with invalid email

Hi, I'm more than aware that I'll get a reply to this saying to go to the EA Help for assistance, well i'm sorry community manager but that doesn't work unfortunately, I've been trying to get something done for the last hour and a half, I have all this information ready besides possibly the game invoice (it depends if Battlefield 6 Phantom edition is on the locked account or not): The original email I used, the account username, the password more than likely, and the xbox account name its linked to. I unfortunately have zero way of recovering the email for the account, as Yahoo for some reason decided it would be acceptable to completely delete the account due to inactivity. I would be able to log in if EA didn't require a code. I need someone to actually talk to, not run around in circles on the EA 'Help' area please.

5 Replies

  • I am literally having this same issue but the email that is linked to my Playstation account is a aim email which aim no longer exists. So frustrating, if you ever figure this out please lmk, the wait times are absolutely horrible and this is the worst customer service support ive ever encountered.

  • RainyBirdddddd's avatar
    RainyBirdddddd
    Seasoned Newcomer
    27 days ago

    Yeah by far the worst customer service i've ever experienced from a big company. They have on the EA Help website that you can 'contact' them for assistance in getting your account back, and there is quite literally no contact information to get help. Its amazing how badly a multibillion dollar company can fumble something as simple as good customer support.

  • sniperassassin37's avatar
    sniperassassin37
    Seasoned Rookie
    27 days ago

    Facebook does the same crap, no live customer support. Also i know specifically our issue would take them no longer than 5 minutes to fix. 

  • stabthe's avatar
    stabthe
    Rising Novice
    27 days ago

    This^ I’ve been waiting since 9:32 am for a live chat support to open. It’s currently 12:58 pm and I’ve still heard nothing. I’ve @ them on twitter a dozen times, updated my ticket a few times. This is absolutely disgusting behavior coming from a multi-billion dollar company. Who in their right mind makes it to where you can only link an account once per what seems like lifetime lol. 

  • stabthe's avatar
    stabthe
    Rising Novice
    27 days ago

    And why can’t I do it from my Xbox???? They are quite literally holding my account hostage it’s absolutely disgusting 

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