No EA app Verification Email

Question

i need some help with logging in to accounts (not mine my moms). she has been trying to log in for about 3 hours.

she is not receiving any emails from ea about the verification code. when you go on to the ea help site she keeps getting a error message saying to check back shortly.

is her account locked? what does she need to do?

ea_cuervo · Answer

Hi _chantelll​,&nbsp;If you’re not getting codes sent to your email, try resending the code. If that doesn’t work, make sure:&nbsp;

your inbox isn’t full
you checked the spam folder
you or your service provider haven’t blocked us
you’re logged in to the right EA Account.&nbsp;

If you’re logged in to a different EA Account, your codes might go to the wrong email.
If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the code.If you can’t access or remember the email address you used to make your EA Account, try these account recovery steps. 
I hope that helps.