Forum Discussion

dannyboy82's avatar
dannyboy82
Rising Newcomer
4 days ago

No response from EA help

Hi, I have submitted a help claim 3 times via ea help, regarding an account hack and some players stolen. No cases are being created. Any advice how to contact otherwise?
advice
ea help
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 days ago

When you check your case history is it blank?

Darko

dannyboy82's avatar
dannyboy82
Rising Newcomer
3 days ago

Car history?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Case history is what I meant

    Darko

    • swisscrasher's avatar
      swisscrasher
      Rising Newcomer
      3 days ago

      I also have the same case from 10 and 11.12.2025. Yes, this problem is not registered in the case history. Can you advise?

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        2 days ago

        Have you received emails from the team related to the case?

        Darko

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