Not receiving 2FA codes via iCloud and tried everything

hi,

i'm posting for help because my brother's account (which we share) is impossible to get into rn. he knows his password and everything, but the 2FA codes just aren't coming through to his email (its an icloud email if thats significant) that is connected to the ea account

what we've already tried:

• checked spam/junk/promotions folders multiple times
• whitelisted and VIP'd EA@e.ea.com
• tried requesting new codes several times
• followed all the troubleshooting steps from other forum threads
• double-checked the email address is correct in account settings (can't fully access to change it in ea.com though due to 2FA)

i've also seen youtube videos/reddit/facebook posts where people are having the exact same issue, so it seems like this is a broader problem. has anyone found a solution that actually works?

he's also tried signing in with icloud by pressing the apple symbol when it prompts you to log in, and when we do that it then prompts us to "create an account" even though the account has already been linked to the email- when we follow through with the steps to "create the account" it then says that there is already an account linked with this email and then tries to send a 2fa code (which never comes through)

would appreciate advice or if someone knows the best way to get actual EA support to help with this since the automated stuff isnt working

thanks