Forum Discussion

JJFerrier2009

Seasoned Newcomer

1 day ago

Solved

Not Receiving 2FA Email Code

I've been trying to rename my EA account for a while, but every time I try to change any setting whatsoever, I need to enter a 2FA code. But every time I check my email I don't get a single thing. My email is linked correctly, I've checked spam, advertising, the trash, everywhere I know, but no matter if I wait for 5 minutes or an hour, nothing shows up, even when I ask them to resend the code.

Does anyone have a workaround for this issue?

discussion

ea help

EA_Claus
20 hours ago
Hey JJFerrier2009,

I'm glad you found the email with the verification code you needed to log in.

I don't have visibility into your account here, but the wrong email address might be registered on the EA side.

Please follow this guide to check and update the email address of your EA account if necessary, so this won't happen again.

You can also check in with the support team by clicking the Contact Us button at the bottom of the guide, if you'd like to have a closer look at the EA account with an advisor.

2 Replies

JJFerrier2009
Seasoned Newcomer
1 day ago
UPDATE: SOLVED! for some reason the codes were going to my dad's email and not mine. Weird networking error but thats okay, we roll with the punches.
EA_Claus
Community Manager
20 hours ago
Hey JJFerrier2009,

I'm glad you found the email with the verification code you needed to log in.

I don't have visibility into your account here, but the wrong email address might be registered on the EA side.

Please follow this guide to check and update the email address of your EA account if necessary, so this won't happen again.

You can also check in with the support team by clicking the Contact Us button at the bottom of the guide, if you'd like to have a closer look at the EA account with an advisor.