Forum Discussion
10 Replies
- EA_cuervo2 months ago
Community Manager
Hi there, if you're not getting codes to your email address, please try resending the code. If that doesn’t work, make sure:
your inbox isn’t full
you’ve checked the spam folder
you or your service provider haven’t blocked us
you’re logged in to the right EA Account.
If you’re logged in to a different EA Account, your codes might go to the wrong email.
Keep your EA Account email address up to date so you can always get your codes.If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.
- PreciousAuto162 months agoRising Novice
my inbox isn't full, I checked the spam folder, I checked the block list and they weren't blocked, and I am logged in right EA account it is for mailto:[edit: email address removed] , . what you mean by keeping the email address up to date
- PreciousAuto162 months agoRising Novice
I can't keep it up to date due to my email not receiving any codes
- PreciousAuto162 months agoRising Novice
also if I lost my email, can I have my games import to this email
- kickapoo69692 months agoRising Newcomer
yeah i have the same issue, but i notice my email is missing the ending like ".com" so it might be the same issue
- EA_cuervo2 months ago
Community Manager
If these steps still don't fix the problem for you, please contact EA Help. They can try adding a secondary email to your account, which can help you receive these codes. Please click here, scroll to the bottom of the page, and select "Contact Us."
- PreciousAuto1630 days agoRising Novice
it have been three days since I contacted them and have not heard nothing. Do you know how long it take for them to reply?
- EA_cuervo26 days ago
Community Manager
The time taken to respond may vary depending on the demand. If you would like an immediate response, I suggest that you contact them via chat.
- PreciousAuto1625 days agoRising Novice
how do I talk to them on chat
- EA_cuervo24 days ago
Community Manager
The chat option is available depending on the topic selected. Usually, if you select "Update EA Account" you should get the option to start a live chat.
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