Forum Discussion

PreciousAuto16's avatar
PreciousAuto16
Rising Novice
2 months ago

Not receiving any codes to my email

I am not receiving any codes to my email to verify to log in. I use other account/email and I did receive the code. 

10 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, if you're not getting codes to your email address, please try resending the code. If that doesn’t work, make sure:

    your inbox isn’t full
    you’ve checked the spam folder
    you or your service provider haven’t blocked us
    you’re logged in to the right EA Account.
    If you’re logged in to a different EA Account, your codes might go to the wrong email.
    Keep your EA Account email address up to date so you can always get your codes.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

     

  • kickapoo6969's avatar
    kickapoo6969
    Rising Newcomer
    2 months ago

    yeah i have the same issue, but i notice my email is missing the ending like ".com" so it might be the same issue

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If these steps still don't fix the problem for you, please contact EA Help. They can try adding a secondary email to your account, which can help you receive these codes. Please click here, scroll to the bottom of the page, and select "Contact Us." 

  • PreciousAuto16's avatar
    PreciousAuto16
    Rising Novice
    30 days ago

    it have been three days since I contacted them and have not heard nothing. Do you know how long it take for them to reply?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    The time taken to respond may vary depending on the demand. If you would like an immediate response, I suggest that you contact them via chat. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    The chat option is available depending on the topic selected. Usually, if you select "Update EA Account" you should get the option to start a live chat. 

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