Permanent Transfer Market Ban — Legitimate Trading Flagged as Coin Distribution?

Question

Hi all — looking for advice from anyone who has dealt with a permanent transfer market ban for alleged “balance transfer” / coin distribution.

I believe my account was falsely flagged. I have never bought coins, sold coins, transferred coins between accounts, used a third-party coin service, or intentionally engaged in coin distribution. My transfer profit came from legitimate market trading.

Most of my gains came from normal FUT trading strategies:

High-volume Shadow chemistry style arbitrage, often buying around lower overnight prices and selling during higher-demand periods
Bulk gold-card relisting, buying underpriced cards and selling closer to market value
SBC / football-result speculation based on player demand and real-world results
Reinvesting profits into larger speculative positions

I also received many “too many actions taken too quickly” temporary market limits from manual bidding/trading, which I think supports that I was an extremely active trader rather than someone buying or selling coins.

Around the time of the ban, I was trading/selling cards like Reece James, Ryan Yates, Robert Pirès, and Jacobo Ramón. My understanding is that these were sold within normal market ranges at the time. I also currently hold a large speculative position in Chris Richards — roughly 50 cards bought around 25k, now valued much higher — which shows that my account growth came from trading and inventory speculation, not outside coin transfers.

The frustrating part is that my appeals keep getting denied with very similar responses, and I still have no clarity on what EA thinks I actually did. Was I flagged for alleged coin buying? Coin selling? Selling above market? Buying below market? Linked-account activity? I have no idea, so I cannot properly address the allegation.

Has anyone successfully gotten a targeted human review for this kind of false positive? Is there a better route than repeated Penalty History appeals?

Not posting personal account details here — just trying to understand how legitimate high-volume traders are supposed to dispute a balance transfer flag when EA does not identify the actual transaction pattern.

ea_darko · Accepted Answer

Hey brooks2014​ sorry to hear that you are having issues with your account.
If there is a ban on your account, then the best thing that you can do is start by taking a look at this help article
We on the forums don't have the ability to discuss your account with you or any actions that have been taken by the team.
What we can do is get you to the best support for you, when you appeal a ban with the team, using the link I shared above, a member of the team will review your appeal and investigate your account.
If your appeal has been declined by the team then the best thing to do is to gather as much additional info as possible and speak with the team again to appeal.
I understand how frustrating it can be, especially when you have already appealed and been declined. All appeals are looked into by a human member of the team who takes all info into consideration.&nbsp;
Darko