I’m trying to play UFC 5 online on my PS5, but I’m running into a frustrating issue. When I try to link my PlayStation Network account with PSN ID: LRin713, to my EA account , also LRin713, I get an error message about something being disabled. It says lime Ob***@disables.ea.com or something . (I posted the screenshot)
The thing is, I haven’t played any EA games or linked anything since probably 2012, and as far as I know, the account I’m using now is the only EA account I’ve ever had. I think it got disabled b/c of inactivity. But I am logged into it right now posting this so the whole thing doesn't make sense. I tried chatting with EA support but bc of connection issues I left the chat, and now the chat feature just doesn't even come up.
Because of this, I can’t play UFC 5 online, and there’s no way for me to unlink or fix it myself. I can’t access the supposed “old” EA account because I’m pretty sure it doesn’t exist or it’s the same one I’m already using.
Can someone from EA help manually unlink my PSN LRin713 from this disabled account, or clarify what’s going on? I just want to be able to play online again.
Thanks in advance.
","kudosSumWeight":0,"postTime":"2025-03-31T07:31:12.267-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message12067766AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/ea-forums-general-discussion-en/2935/1/Screenshot_20250323-213124.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:account linking","text":"account linking","time":"2025-01-31T02:31:03.613-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:advice","text":"advice","time":"2018-07-25T20:47:31.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:ea help","text":"ea help","time":"1970-01-01T00:03:09.629-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:login issue","text":"login issue","time":"2024-09-23T11:21:34.722-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12067766_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":29},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I’m trying to play UFC 5 online on my PS5, but I’m running into a frustrating issue. When I try to link my PlayStation Network account with PSN ID: LRin713, to my EA account , also LRin713, I get an error message about something being disabled. It says lime Ob***@disables.ea.com or something . (I posted the screenshot)
The thing is, I haven’t played any EA games or linked anything since probably 2012, and as far as I know, the account I’m using now is the only EA account I’ve ever had. I think it got disabled b/c of inactivity. But I am logged into it right now posting this so the whole thing doesn't make sense. I tried chatting with EA support but bc of connection issues I left the chat, and now the chat feature just doesn't even come up.
Because of this, I can’t play UFC 5 online, and there’s no way for me to unlink or fix it myself. I can’t access the supposed “old” EA account because I’m pretty sure it doesn’t exist or it’s the same one I’m already using.
Can someone from EA help manually unlink my PSN LRin713 from this disabled account, or clarify what’s going on? I just want to be able to play online again.
Thanks in advance.
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\nContacting EA help https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help
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\nContacting EA help https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help
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So now I can't chat with them. See below. I press Resume Case, then it brings me to the next window and there is no chat button, only links to articles. So i have no way to contact them. (The 3rd picture is what it is supposed to look like, with the chat window)
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I think because I disconnected from a couple of live chats (due to connection issues), now the live chat option doesn't come up. So now I can't chat with them. See below. I press Resume Case, then it brings me to the next window and there is no chat button, only links to articles. So i have no way to contact them. (The 3rd picture is what it is supposed to look like, with the chat window)
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