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DWeinberg71's avatar
DWeinberg71
Seasoned Newcomer
2 months ago
Solved

Question About EA Help - Chat Function

Hi, 

       I am trying to connect with EA support. I created a case, emailed them a bit, and then they told me to "resume case" for further support via chat. I've done that, and just get a spinning circle for hours. Is this normal? Has anyone else had this issue?

Thanks!!

account linking
advice
ea help
  • EA_Poppy's avatar
    EA_Poppy
    2 months ago

    Hey DWeinberg71​,

    That sounds like a connection issue. Make sure to clear your browser cache and try a different browser as well, if clearing the cache doesn't help.

    Change your internet connection and try using mobile data instead of Wi-Fi or vice versa. 

1 Reply

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey DWeinberg71​,

    That sounds like a connection issue. Make sure to clear your browser cache and try a different browser as well, if clearing the cache doesn't help.

    Change your internet connection and try using mobile data instead of Wi-Fi or vice versa. 

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