Why were all my EA Support appeals and cases deleted without resolution?
Hello EA_Darko,
I need clarification about something very strange that happened with my EA Help account and Battlefield 2042 ban appeal process.
I had several open cases and appeals regarding my Battlefield 2042 ban — including my main case #221576999, which had been marked as “Waiting for Studio” since August 31, 2025. A few days ago, I discovered that my entire case history had been completely erased from my EA Help account.
Now I can’t see any of my past tickets or appeals — not even the closed ones — and I’m also unable to create new support requests.
This means I have no way to follow up or continue communication with EA Support about my issue.
I still have screenshots of all my previous appeals and correspondence, so I know these cases definitely existed.
My questions are:
Why were all my previous cases and appeals deleted from my EA Help history?
Is this a technical issue, or were they manually removed?
How can I restore my ability to contact support and submit new cases again?
It feels very unfair that my situation wasn’t resolved — it was simply erased from the system. I never received any email or notice explaining this action.
I’m not trying to spam or reopen closed topics — I just want transparency and a chance for my issue to be properly reviewed.
If any moderator or EA staff member can clarify what happened, I would really appreciate it.
Update: We managed to create a new application and also returned the old applications immediately. I don't understand what's going on...