Question for Community Managers and EA Support

Thanks you.

Why were all my EA Support appeals and cases deleted without resolution?

Hello EA_Darko​,

I need clarification about something very strange that happened with my EA Help account and Battlefield 2042 ban appeal process.

I had several open cases and appeals regarding my Battlefield 2042 ban — including my main case #221576999, which had been marked as “Waiting for Studio” since August 31, 2025. A few days ago, I discovered that my entire case history had been completely erased from my EA Help account.

Now I can’t see any of my past tickets or appeals — not even the closed ones — and I’m also unable to create new support requests.
This means I have no way to follow up or continue communication with EA Support about my issue.

I still have screenshots of all my previous appeals and correspondence, so I know these cases definitely existed.

My questions are:

Why were all my previous cases and appeals deleted from my EA Help history?

Is this a technical issue, or were they manually removed?

How can I restore my ability to contact support and submit new cases again?

It feels very unfair that my situation wasn’t resolved — it was simply erased from the system. I never received any email or notice explaining this action.

I’m not trying to spam or reopen closed topics — I just want transparency and a chance for my issue to be properly reviewed.

If any moderator or EA staff member can clarify what happened, I would really appreciate it.

Update: We managed to create a new application and also returned the old applications immediately. I don't understand what's going on...