Quick question: How can we open an official incident/case/ticket with EA games?

If seeing that error  Ronin_HS​ then it generally points to an issue with connection or else your PSN account and online entitlements.

To start with it is best to take a look at this EA help article

Let me know how you ge ton.

Darko

Hi EA_Darko​, the game in question is Need for Speed Payback on Playstation 5.

In the last few days I have tried to connect to the online features, several times a day but to no success. I always get the error: "ATTENTION you need to sign in to your ea account to access the online features of this game ..... ". It's worth mentioning that I own several EA games and I have tested them with no issues. 

I tried everything possible, changed the password, changed DNS manually, restored licenses, restarted the console, everything.

I wanted to open a ticket/incident/case with EA but it's impossible to find where to do it. This whole situation is very frustrating.

Thanks for your attention!

Hey Ronin_HS​ if having an issue with a game or your account, then you can start by letting us know here. 

Once you provide as much info as possible with us we will be able to point you in the right direction.

Darko