receiving error
My EA account was mistakenly banned. Because I use a 163 email, I was unable to create a support ticket, which is a common problem in China. So I used another email to create a ticket, but I haven’t received any response. Even though I reached out to customer service, all I got was an email asking me to rate the service. I currently only play "It Takes Two" with my EA account. I don’t understand why I was banned. I haven’t done anything that could harm EA or other players. Is it because using a VPN in China is considered account sharing? I had no choice but to do this to maintain a stable connection. I feel really sad.
why am i still not getting any response？no matterwhether it is eahelp or forums😞😭
Sorry to say BESTHUI3210 but we cannot help with such issues here.
The best thing we can suggest is to take a look at the information here to appeal the ban: https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
Darko
