Redeem code problem

This morning I tried to redeem the new code 'BTIGHTLIGHT' it says something went wrong then later on I tried it again it says the redeem code is limited per player and can only be redeemed once, so i was like maybe it was sent to my EA Account i went into my account and found nothing. Please try and do something about it please the gift means a lot to me. My account name is (Dierich)