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darklite_x's avatar
darklite_x
Rising Rookie
3 days ago

Support team don't help

I'm beyond tired of the inept 'support advisors' hired by EA. I've had around 5 chat discussions in the past 4 days. Only 2 advisors seemed to even remotely grasp the issues I was trying to convey, and all they managed to do was close my ticket twice - without resolving it. Every advisor I've gotten since then appears to struggle MASSIVELY with English, has no idea what I'm trying to tell them, can only respond with canned copy/paste responses, and ultimately also end up closing my ticket without resolving it.

EA is truly one of the worst companies in the world.

5 Replies

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    What exactly is the issue you are having darklite_x​?

    Just so you are aware, if you open multiple cases for the same issue our team will close down any duplicates.

    Darko

  • kazzy1111's avatar
    kazzy1111
    Seasoned Newcomer
    2 days ago

    Hey buddy, I unfortunately agree with you. I haven't been able to access my EA account for 20 days because my Microsoft account is blocked. I've created 25 support tickets and emailed them, but I haven't heard back from any of them. I only got one response from the forum, and they redirected me elsewhere. My only desire was to get my FC26 account back. I've been trying for 20 days. I'm about to give up. Also, how did you contact support? Do you have a link?

  • darklite_x's avatar
    darklite_x
    Rising Rookie
    2 days ago

    help.ea.com -> account -> my cases

    After I update my support ticket it just pops up a chat window. Seems to be doing it automatically, but as soon as the chat window pops up, it takes about 30 seconds and a rep responds.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Please do not create multiple threads for the same issue darklite_x​ as we consider this spam.

    All you need is one thread and having more just makes things a lot harder for everyone.

    Darko

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