Forum Discussion

Chengetai's avatar
Chengetai
Rising Newcomer
7 days ago
Solved

Refund on discounted game

Hello everyone, I would like to find out how long it would take for a refund to reach my bank account after I initiated my refund request 4 days ago (February 9). The thing is that I initiated the refund request just after purchasing the game then after some time I canceled the refund request, but then today I found that the game was removed from my account and my refund has still not yet reached my bank account. I have tried reporting this on EA HELP and they keep on closing the case saying that there is NO FIX. So what should I do in this situation?

  • It can take up to 10 working days for a refund to be reflected in your account. 

    A number of factors are in play such as the clearing house your bank or card issue uses.

    Darko

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    As I said above, it can take 10 working days  for a refund to show in your account.

    Darko 

  • Chengetai's avatar
    Chengetai
    Rising Newcomer
    3 days ago

    Hello, so here it's now showing that the refund was successful but the money is not reflecting my bank account.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 days ago

    It can take up to 10 working days for a refund to be reflected in your account. 

    A number of factors are in play such as the clearing house your bank or card issue uses.

    Darko

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!141 PostsLatest Activity: 5 hours ago