Locked out of account, EA advisor called me a failure...

Hey there, 

I'm sorry to hear you're having trouble regaining access to your account. Please note that you must be able to provide enough information to verify that you're the account owner before one of our Advisors can make any changes to your account. We take account security very seriously and these security steps are in place to help keep your account safe. 

Unfortunately, we're unable to assist you any further with account-related issues here in the EA Forums. However, I can try to point you in the right direction in order to recover your account. This article has instructions on how you can recover the account yourself: I can't log in to my EA Account. If you require any other assistance with your account, feel free to reach out to EA Help Support again. 

awesomeang1984 

I am sorry to hear about all of that. Account security starts with you and keeping the account, associated e-mail account and passwords up to date is the account owners responsibility. Below are some tips that may be helpful in the future (especially the tips in BOLD) as well as some links to EA help etc. 

Best of Luck.

Account Safety

How to keep your account and hardware safe 101:

1. Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
2. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
3. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.  
4. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
5. Enable two factor identification for both the game and associated E-mail accounts.
6. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
7. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
8. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
9. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
10. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
11. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
12. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
13. Play fair, boosting and teaming are cheating.
14. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
15. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
16. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

I can't reach out to EA Support. The chat option is gone. I've tried everything. The link you gave me shows up as a broken link. I tried to "resume case" and it just kicks me back to an article with no option to chat with support.  I have all of the information they asked me for. I understand keeping accounts secure, but the advisor was awful to me. It's  not like I was giving him a hard time. I gave him everything he asked for to the best of my ability. Now I'm out over a thousand dollars because nobody will help me. 

Sorry there, I corrected the link in my previous reply. What happens when you try to set up a new help ticket? 

I am having this exact issue with not being able to get a live chat with a support rep or create a support ticket. I've been going around in circles for going on 3 days now trying to gain access to my old disabled EA account i made several years ago. Further, the fact that EA allows their employees to be dismissive and rude to their customers in the way that I read in your replies to this person. Any company I've worked for would fire you in a heartbeat for speaking to paying customers like that, telling them what their responsibilities are and such.

It is your responsibility to share your customers concerns and solve their issues. Whether or not I ever get my issue resolved you can bet I'll NEVER purchase another EA title and I will be sure to pass everything I've seen and experienced from inaccessible support to dismissive rude staff to everyone I know and encourage my kids to play anything but EA games. Absolutely the worst company I've ever dealt with bar none.

Hi awesomeang1984 and 79abofitsk8a

Have you tried using the EA Help site while in Incognito mode or signed out of your accounts? Sometimes one of those makes the chat option appear.

No I'll give it a shot. The fact that this forum and reddit are flooded with people having this problem and with all kinds of random links and crazy possible workarounds and that EA is doing nothing to fix this is mind-blowing to me. Corporate doesn't care which is obviously the root of the problem as their website indicates that they only want to communicate with stock-holders.

That didn't work for me. I clicked the link under "I want to delete my account" it took me to an article, then I clicked a link within to talk to a rep to delete the account and it goes straight back to the article.

You'd think a company hemorrhaging money from underperformed games would be concerned with keeping the few of us idiots still stupid enough to deal with them as paying customers. Instead they're alienating old customers and disappointing potentially new ones with disappointing games. I'll take a cushy corporate job if you guys want to start actually making money again and I'll start by retraining your entire customer service staff to understand that you don't ever tell a customer that the problem is their fault so I don't have to solve it and getting somebody who knows how to design a working website to fix their broken support service so people can actually use it.

I can't set up a help ticket. The option isn't there. 

Thank you for trying to help. I appreciate it There has to be some way to get in contact with EA.