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HennyFlowXL's avatar
HennyFlowXL
New Novice
3 months ago

Servers not connecting on new internet

Hello! I was told to write this from a customer support member but I recently just moved into my first apartment and with my new wifi I haven't been able to get online to any EA games for over a week...
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 months ago

Try power cycling your equipment with these steps:

  1. Unplug your modem/router for 2 minutes
  2. Hard restart your console by holding down the power button until it turns off
  3. Power it all up and try playing again

Let me know if this helps or not. Thanks!

Seshepard's avatar
Seshepard
Rising Novice
3 months ago

Please any help is appreciated. I have taken these steps and still have the issue that I cannot connect to EA Servers

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Can you try using a wired connection instead?

    Also, check the network settings on your console. What does it say for the NAT?

    • Seshepard's avatar
      Seshepard
      Rising Novice
      3 months ago

      Every EA Game I try to load up says it cannot connect to EA servers. College football 25, Madden 25 and 26, and Battlefield. I already am using an ethernet connection for my internet to the xbox. For the NAT Type it says Open. Network status Wired, IPv4, NAT: Type Open, and it says "All services are available".

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 months ago

        You previously mentioned using wifi so I thought you were on a wireless connection. 

        Try going through every step here. Especially, using alternate DNS settings.

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