Sims 4 Game/expansion packs.
Hey so I’m been trying to get in contact with EA, bc my game packs for sims 4 all got deleted and won’t let me get them back without paying, And this is happened before but I let it go but I need hel...
Forum Discussion
how do you clear the EA app's cache?
EA_cuervo
Community Manager
Community ManagerYou can find a detailed guide for that here: https://help.ea.com/en/articles/technical-issues/clear-cache/
Just to clarify, when she redeemed the codes, they were applied to her own account. If she tries to redeem them again, it's expected that she'll see a message saying the codes have already been used.
That said, if she shares those codes with an EA Help advisor when reaching out, they can use them to verify whether the game was successfully redeemed on her account. It’s definitely worth checking with EA Help to confirm everything is set up correctly.