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nzvember's avatar
nzvember
Seasoned Newcomer
3 months ago
Solved

Sims 4 not opening

There's been an error

Try resetting your password and restarting your game.

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This is exactly what I get whenever I try to open up sims. I get this on the ea ap. Haven't been able to play sims for months. Even when I reset it, it says the same thing

account info
  • EA_Poppy's avatar
    EA_Poppy
    3 months ago

    Hi nzvember​,

    In most cases, when the password reset doesn't resolve the issue, it means that the reset was done for the wrong EA account.

    Try logging in to your EA account on the EA app first and see if you can find the game in your library. If it isn't there, see if you have another account. 

4 Replies

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi nzvember​,

    In most cases, when the password reset doesn't resolve the issue, it means that the reset was done for the wrong EA account.

    Try logging in to your EA account on the EA app first and see if you can find the game in your library. If it isn't there, see if you have another account. 

  • nzvember's avatar
    nzvember
    Seasoned Newcomer
    3 months ago

    ive tried absolutelty everything and its still not working. i only have 1 account

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    3 months ago

    What steps have you tried, nzvember​?

    Try logging in on EA Help and see if it lets you access your account or if you get the same error message. 

  • gw5bk43wyvb4's avatar
    gw5bk43wyvb4
    Rising Newcomer
    2 months ago

    Hi. Same problem here. I already reset my password earlier when it asked me to upon trying to open Sims 4. I was able to successfully reset my password and log back in on my (only) EA account. I have my EA tab open, I checked my library, and Sims 4 is definitely there so I know that I am on the correct account, however, every single time I try to open it, it makes me reset my password again. I have also already restarted my game, my browser, and my pc. 

     

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