South Africa Server Is Broken

I appreciate you giving those standard steps a shot, but since they didn't help, let's look at a few deeper local network optimizations.

If you are willing to try a few advanced adjustments on your router and console, here are the best options to stabilize your connection:

1. Set Up Quality of Service (QoS) on your router: If other devices in your home are streaming, downloading, or updating while you play, your router can experience "buffer congestion," which causes gaming packets to drop. Log into your router’s admin settings, find the QoS menu, and set your gaming console as the "Highest Priority" device. This forces your router to process your gaming data first.
2. Switch to an Ethernet cable in case you're using Wi-Fi.

Give those a try if you are comfortable tweaking your settings, and let me know if they help clear up those jitter spikes!

already did all that notrhing changed

To get started, please try the steps in this article: https://help.ea.com/en/articles/technical-issues/problems-connecting-online/ 

I will make sure to pass your feedback forward to the team. 

Let us know if these steps help. 

yes i would like to try the steps and please forward my complaint to the team its a serious issue for south african players

Thank you for sharing your Connection Quality Report with us.

Looking over the report, your average ping of 17ms is actually quite good, but there is some active packet loss and jitter present. Even a small percentage of packet loss or jitter can cause those abrupt lag spikes, freezing, and red/yellow connection icons you are seeing in-game, as your console struggles to stay perfectly synchronized with the server.

I want to be completely transparent with you, there are no server-side changes or fixes I can make on our end to change how your individual connection routes to our servers. Because of this, the only way to resolve or minimize this stuttering is to address the local connection route. Apart from that, I can pass your feedback to the team, as they're always working to improve the player experience. 

All we can do from our side right now is provide you with standard connectivity troubleshooting steps (such as configuring port forwarding, setting up a static IP, or clearing your DNS cache) to help stabilize your connection and eliminate that packet loss. If you are happy to try these steps out, let me know and I am more than happy to post them and help you work through them.

there but yes it unstbale connection all the time i havent played any match with seeing unstable connection i even had connect a vpn router johannesburg to have a bit of game play that where you see green but still i get unstable connection

Really sorry to hear that. Could you please share a connection quality report with us? 

https://help.ea.com/en/help-tools/ea-connection-report/ 

yes EA fc and i'm on unlimited mbps it's red every minute unstable connection ping jumps from 12 to 120, 150,190 i have bought 3 internet connection went to war with my internet service provider thinking they are the problem but no it's y'all please we can't continue like this in durban do something  has been going since fc 26 i'm not the only one complaining.

Hey there, sorry to hear that. I get the frustration, dealing with stutter and unresponsive players is super annoying.

Just to make sure we're on the same page, are you playing EA FC? Also:

• What platform are you on?
• Are you noticing red/yellow connection icons or lag spikes when this happens?
• Have you tried any basic steps yet (like wired vs. Wi-Fi, restarting the router, or DNS changes)?

If you want to troubleshoot and see if we can help improve the gameplay, let me know and I'm happy to help you work through it!