Submit an Appeal option is bugged there is no Email us Option anymore.

Hey th3lastratbender​, 

Sorry to hear that there's been difficulty appealing that ban. Unfortunately, the only way to have your appeal reviewed is to follow our appeal steps or to connect with live support and see if they can create an appeal on your behalf. There's also a possibility that your previous appeal is still under review and is preventing you from creating another. 

Ultimately, I'm afraid we aren't able to provide any alternative routes besides the ones an advisor has already shared with you. 

same with me there is ban on my EA account i recovered my account from hacker who had changed the email 1 year ago. The live chat agent asked me to verify ownership reverted the account back to my Original email and told me there is ban on my account. I went to penalty history and it say the ban is there but there is no submit appeal option when i click the ban it says case closed. I created 10 live chat tickets already it never let me make a appeal. The hacker once made 1 appeal right after getting banned by abusing admins and saying waka waka rubbish and after that the submit appeal option is gone from the account. Can you please give me a number or email where i can reach terms of service team the account litterally has a Xbox linked to it with name Zentestingaccount please give me hope where can i reach Terms of service team as there is no Email us option in submit an appeal and live chat just copy paste same link saying click here and click submit appeal and email us even tho i gave them 100 screenshots that email us option is not there.

Hi and thanks for your advice 

However I'm also saying the exact same issue. Customer support can see there's an active ban on the acc, even tho it doesn't show in penalty history. I've tried live support many times and they all just push me from pillar to post, claiming they cannot create a ToS ticket on my behalf. Absolutely frustrating. Seriously considering legal proceedings now because I'm not just sitting back and losing my 1500 bucks worth of skins heirlooms and 750hrs over the 7 hrs Ive played since this game opened! So much for trying to support a new game, only to be treated like this......sad sad sad times 

Hey FreshWantToGoLan​, 

Sorry to hear that live support wasn't able to help that time. While it's true that emailing Terms of Service is the next best route, since the usual options aren't available when your Penalty History page is empty, live support should be able to help you create a case. While this isn't ideal, I'm afraid you'll need to contact live support again for assistance. 

Let us know how it goes! 

i am having similar issue. I am on correct account. I contacted live support they said they cant help me because the only way to contact Terms of service team is through the Email us option (which is disabled) and through Penalty history( My penalty history says i am not banned). Please fix the webform and bring back email us opt

I'm experiencing the same contact issue. My account has been incorrectly banned after false reports by ragers. The customer service team on live chat can be very rude, they just copy and paste the same responses and immediately close the chats! And I know my appeals are not being looked at correctly because I've never cheated in my life! This is a sad situation when legit players of 7 years are getting banned, 3 heirlooms, 750hrs and thousand plus dollars down the drain....