EA account recover and trouble contacting live support

Question

Hello, I have owned the sims 4 since 2024 and I have since throughout the years bought 3 DLCS directly through the EA app. Two days ago I wanted to play the sims again and the ea app mid update bugged out and signed me out of my previous account. Since then I have had to make a new account ( the one I am currently writing on) and have been unable to recover my old account because I do not have access to the email it sends a verification code to. I have tried to contact an actual human being over this several times but the ai chatbot just goes in circles, tells me they'll contact a human and then puts me in a page saying my issue is not fixable, when i know for a fact that it is because this forum shows it is fixable from the amount of times people have gone through the same thing.

I have proof of purchase of one of my dlcs, proof that it is the same device i had created that EA account on, my EA Id from my saved files in the sims 4 app and even proof of having updated / repaired these dlcs in the same app, the only issue is that they no longer exist for me and I have to buy them again. I would be really grateful if I could find a way to contact a real live person about this as it is a shame to loose so much money over a game i really enjoy and no longer have access to any of them.

ea_mplsnow · Answer

Hey nzj5p9zlmerl​,
Sorry to hear there's been difficulty getting past our NextStep bot to reach an advisor and update that email address.&nbsp;
If you haven't already, please try using&nbsp;this web form to connect with an advisor. Once you submit the form with 'Login Issues' as the topic and attach a file, you should be redirected to a self-service page with the option to chat with an advisor. It might be worth testing across different browsers and devices in an incognito or private window, with ad blockers disabled.
After getting in touch with an advisor, they'll need to verify your account ownership and should be able to work with you to update things from there.
Let us know how it goes, thanks!&nbsp;