Submitted Help Request But No Info

Question

I filled out the form for EA support at the beginning of the week (Monday) and haven't received anything, not automated email with a ticket number, if I look in my cases I only see the chats that I had previously nothing relating to the ticket that should be related to me filling out this form.

I was wondering when should I expect to hear back so that we can try to achieve a solution to my issue. I'm aware that it is the Holiday season and that this time of year usually brings some delays but I would expect that a big corporation such as EA that has millions of customers would at least have a system that sends customers who have reached out for support an automated Email with a case number or some sort of tracking information for their Help/Support Ticket.

Are any MODs able to tell me if I should've received something by now or what is going on here in my situation??

Thank you

ea_lanna · Answer

Hi HoltGHaus​,&nbsp;

Are any MODs able to tell me if I should've received something by now or what is going on here in my situation??&nbsp;

Sorry, we won't have any insights into your cases with the support team. The time to hear back can vary case-by-case, and sometimes, depending on how busy the queue is, it can take longer to reach them. If you don't hear back from the support team in the next few days, I'd recommend opening a second case just in case.&nbsp;
- EA_Lanna