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TheSonAlleyShop's avatar
TheSonAlleyShop
Seasoned Newcomer
1 year ago

Support Page "Loop": Unable to Continue Case

My case's status is "Waiting on Player". I go to the case and press "Resume Case", but it sends me to an FAQ article page instead of letting me resume the case. I checked my email for any communicati...
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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
1 year ago

Hi TheSonAlleyShop,

Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps please: 

  • If you are on mobile, switch to PC to submit the ticket or vice versa
  • Clear the browsers cache and cookies, fully close all browser windows and then try again
  • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
  • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

- EA_Lanna

EBG41's avatar
EBG41
Seasoned Newcomer
1 year ago

Still having the same issues! Have 3 tickets up, two of which I made on mobile and 1 on desktop. Still says waiting for player and I can’t resume cass

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