[update: reached chat support] I need to rant - my 14-year-old grudge against EA

I'm honestly so tired of fighting with EA, but I need to vent, so here's my rant/story about why I've been boycotting EA for 14 years. I know nobody will read this, and there's a good chance the mods will just lock or delete it, but c'est la vie.

Around the release of Battlefield 3, I was stationed in Germany as a U.S. servicemember. I was pretty hyped for BF3; I'd been playing Battlefield since BF1942.  So, when BF3 finally hit the Base Exchange, I went and bought the Limited Edition with access to the 'Back to Karkand' expansion when it got released. My problems began when I got home and went to install it.

At the time, EA had just relaunched and rebranded their store app as Origin. Using Origin was a requirement to play Battlefield 3. I started installing BF3, and when it got to the part where I had to download Origin, the only option available was to download the German version because I had a German IP. I do not speak Deutsche. I had a similar issue with Steam in Korea, so I mailed their support, and they quickly responded with a fix to access the U.S. store and all of my content. I figured the case would be the same with EA, so I mailed support explaining my situation and expected they'd quickly send me a link to download the U.S. version of Origin. Here's the response I received:

"Greetings ,
Thank you for contacting EA customer services.

It is always a pleasure to assist our customer.

I can understand how frustrating issues like this can be and I apologize for the inconvenience this has caused. I understood your concern. I want to inform you that you can purchase the game only according to country price from where you want to purchase the game.
I suggest you to contact your friend who know German or you can use Google translator to understand the conversation.

We are looking forward to assist you!

Regards,
Kaushal
EA world wide customer expert."

Not only did the outsourced help not understand my complaint, but the entire suggestion was to 'contact a friend who knows German'. I was dumbstruck. About a month later, hoping for a different result, I tried opening up a new ticket and explaining again what my issue was. I'm not going to post the response to that one, as it was just a long copy/paste pre-formatted explanation on how to clear the cache on Origin and re-install. Again, it completely ignored my actual issue.

Anyway, a month later I bought another EA game - Star Wars: The Old Republic. I couldn't play that one because you had to sign up with a credit card, but they didn't accept APO, AE addresses in their system. When I contacted them about that, they told me to try to find a gametime card. Even if I did find one, that would have meant I had to spend even more money when the game clearly advertised itself as coming with one free month of playtime. After that, I decided never to buy an EA game again.

What really sticks in my craw now, however, is that all of my friends are playing Battlefield 6 and bugging me every day to 'just buy it', but there's no way I'm giving more money to a company that screwed me twice on brand new games and refused to help in any way. The funny thing is, I see their social media, and they're just handing out game keys for Twitch giveaways or random people posting about their birthday, and I can't even get them to look at my tickets.

/endrant