The EA account linked to my PS account is disabled

Hi there. We're not able to help with account issues over the EA Forums. Please follow the instructions here for opening a case so can advisor can assist with this. Thanks!

I have opened a case days ago and have no replies 

Same problem, I opened a case 2 days ago, no response yet. Any idea how long my son has to wait to play the game we bought him 2 days ago? Thanks

Barry 

Having the same issue.  Trying to link psn to ea account and says unknown email I've never even seen before is already linked to my psn.  Makes no since 

Hello. Do you keep resuming the case? If so, please don't do that as it pulls it from the queue. If that happened, it would be good to create a new case and wait for an advisor to respond.

I'm sorry to hear you haven't had a reply yet. Did you happen to resume the case? If so, please create a new case. Resuming a case can pull it from the queue and delay getting a response.

I'm having the same issue. I opened a case and all i got was a link on how to unlink it. The problem is similar to the OP I do not reconginze the account the PSN account is linked to. I cannot resume my now closed case and get further help.

If your case has been closed and not resolved, please open a new case by following the instructions here. Thanks!

I don't know EA's policies but I do tech support for a living and I do not sugar coat things for people or give false hope just to appease people. With that said, I am just going to offer my personal opinion to you and hopefully save you ongoing frustration. 

I would be shocked if EA can do anything for you at all if there is no way that they can verify you. Which typically is by email or phone number. If you do not have access to either of those for that EA account, then you could be a scammer or account thief for all they know. A company cannot just go in and remove or change account information without verifying account ownership in some way. 

So your best bet would be to go to your PS people with the situation and get a refund on the game. They should be able to help you unlink that EA account since it is just an unlink and doesn't require any account manipulation other than on your PS account which I assume you know your information for. Then you would be free to create a new EA account and link it to your PS account and be happily on your way. Yes, you would lose any purchases that were on the old EA account but there is nothing you can do about that. 

As I said, I do not know EA policies but maybe you can search them up. I wish you the best!

An advisor will verify by asking some questions about the account's history since chances are good they don't have access to the email any longer.