trouble with an unknown email address (EA account) linked to my steam account.
I am having trouble with an unknown email address (EA account) linked to my steam account.
When I try to LINK to steam from my EA account, it says it is already linked as shown in the attached image. However, the email address shown is completely unrecognized and I am convinced that it is the result of a hack.
“unknown email address” is not an account I have, so I cannot log in to this EA account to unlink. I am at a loss as there is no way to unlink from the STEAM side. Only a hacker can actually unlink it, and the only way to do so is to kindly press the unlink all the way down. I feel this is not possible!
I would like to know the url of the correct inquiry on this issue.
I'm looking at the “I need help with a hacked account” support page, but all I see is a link to another support page, but no chat or email contact.
When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.
You can contact our live support on our Help Site. To request a chat or open a case through email:
- Select the EA App
- Select one of the account issues like I cannot log in
- You may get a pop-up that says login and get faster help
- Select Continue without logging in
- This should give you the chat/email option
Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.
