Two factor authentication

Question

I never enabled two factor authentication and now it is requiring me to verify my account with a code for every log in. Every time I click send code, it doesn't send. I am trying to log into my account on the EA help website to troubleshoot an issue I am having with a game but can't login because of this issue. I am beyond frustrated because it seems like every solution requires that I am logged in. Please help!!!

ea_cuervo · Answer

Hey there,&nbsp;
If you're not getting codes to your email address, try resending the code. If that doesn’t work, make sure:

your inbox isn’t full
you’ve checked the spam folder
you or your service provider haven’t blocked us
you’re logged in to the right EA Account.
If you’re logged in to a different EA Account, your codes might go to the wrong email.
Keep your EA Account email address up to date so you can always get your codes.

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.
Let us know if you have any questions.

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Two factor authentication

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