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Ho-nehenotaxe's avatar
Ho-nehenotaxe
Rising Newcomer
6 days ago
Solved

Two Factor login Emails missing

I am trying to log into my ea account on [edit: email address removed]however when I get to the two factor log in I never recieve a code email to my email address. Any help with this issue would be g...
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  • EA_Lanna's avatar
    EA_Lanna
    6 days ago

    Hi Ho-nehenotaxe​, 

    There could be a few reasons the Login Verification codes aren't coming through to your email.

    Could you make sure:

    • Your inbox isn’t full.
    • You’ve checked the spam folder.
    • You or your service provider hasn’t blocked us.

     

    If that doesn’t help, please contact our support team to check and see if the secondary email set-up worked out, and let you know if they can help you further from there, as we can't assist with this type of issue via the EA Forums. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 days ago

Hi Ho-nehenotaxe​, 

There could be a few reasons the Login Verification codes aren't coming through to your email.

Could you make sure:

  • Your inbox isn’t full.
  • You’ve checked the spam folder.
  • You or your service provider hasn’t blocked us.

 

If that doesn’t help, please contact our support team to check and see if the secondary email set-up worked out, and let you know if they can help you further from there, as we can't assist with this type of issue via the EA Forums. 

- EA_Lanna

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