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BeiJiXPolaris's avatar
BeiJiXPolaris
Seasoned Novice
3 months ago

Unable to Appeal Ban or Change Email, No Help from Live Support

In December 13th at approximately 2:30 PM (local time), my Battlefield 6 account was wrongfully banned. I want to clearly state that I have never used any cheats, hacks, or unauthorized third-party s...
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  • BeiJiXPolaris's avatar
    BeiJiXPolaris
    Seasoned Novice
    3 months ago

    I simply want to change my email address so that my account can file an appeal. I'm not trying to escape punishment through online customer service; I just want to change my email address.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 months ago

       

      It is not possible to make any changes to a banned account BeiJiXPolaris​ 

      Darko

      • BeiJiXPolaris's avatar
        BeiJiXPolaris
        Seasoned Novice
        3 months ago

        I've tried all the methods to submit an appeal, but none of them show that I successfully created the case. My case list is also empty. Can you confirm that your system can receive emails from @163.com?

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