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BeiJiXPolaris's avatar
BeiJiXPolaris
Rising Novice
23 days ago

Unable to Appeal Ban or Change Email, No Help from Live Support

In December 13th at approximately 2:30 PM (local time), my Battlefield 6 account was wrongfully banned. I want to clearly state that I have never used any cheats, hacks, or unauthorized third-party s...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
22 days ago

 

It is not possible to make any changes to a banned account BeiJiXPolaris​ 

Darko

BeiJiXPolaris's avatar
BeiJiXPolaris
Rising Novice
22 days ago

I've tried all the methods to submit an appeal, but none of them show that I successfully created the case. My case list is also empty. Can you confirm that your system can receive emails from @163.com?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hey BeiJiXPolaris​ the best thing I can recommend is to speak with our live support team. They can advise you on the best course of action.

    Darko

    • BeiJiXPolaris's avatar
      BeiJiXPolaris
      Rising Novice
      21 days ago

      I've contacted your online customer service multiple times using a sub-account, but none of them have been able to resolve my issue properly. My last hope is that your team will proactively contact me via email.

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