Community ManagerI've tried all the methods to submit an appeal, but none of them show that I successfully created the case. My case list is also empty. Can you confirm that your system can receive emails from @163.com?
Community ManagerHey BeiJiXPolaris the best thing I can recommend is to speak with our live support team. They can advise you on the best course of action.
Darko
I've contacted your online customer service multiple times using a sub-account, but none of them have been able to resolve my issue properly. My last hope is that your team will proactively contact me via email.
