Forum Discussion

CharlesNH's avatar
CharlesNH
Newcomer
18 hours ago

Unable to connect account

While I was sorting storage and deleting apps, I accidentally deleted PVZ heroes and when I re-downloaded it there was no option to connect my account via Facebook or EA account. I played this game like a no life so it would be very unfortunate if I couldn’t log back in.

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi CharlesNH​

    When the link option isn't visible, it tends to be because the date of birth registered is saying you're a minor/underage. Our support team can take a look and help update the date of birth to reflect your actual date of birth if there was a mistake. 

    In terms of recovering the account, was your account backed up before you deleted your game? If so, once the link option appears, try reconnecting your game to Facebook or your EA account to try restoring your profile.

    - EA_Lanna

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