Hey SiL3NtKi7L I understand that you are frustrated and the situation is not ideal. I am doing the best I can to help you get this sorted, be that by providing the best info I can or by looking into this more.
The forums are based around the idea of users helping other users.
We CMs are here to facilitate this as well as other things like identifying issues, escalating issues, and replying where and when we can.
Solved here on the forums means that the best information we can share has been provided. It does not necessarily mean an issue is solved, simply that based on the info shared, we have provided the best info we can.
Your issue is account-related and as such, this is not something that we can assist with on the forums. Our live support team are best able to help with such issues, which is why I asked you what the team said when you spoke with them.
If accounts are linked, then it generally means that either you have linked them or else someone who has your details did it. In these situations, our team can assist you to look into this further.
If you let us know what the live support team advised, we may be able to provide additional info.
Darko
