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Dorukium1's avatar
Dorukium1
Seasoned Newcomer
6 days ago

Unable to Open New Case for Account Recovery

Hello, I am currently unable to recover access to my old EA account. I was previously advised by EA Help to open a new case and contact support again, however I have not been able to successfully c...
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Dorukium1's avatar
Dorukium1
Seasoned Newcomer
5 days ago

Hello,

The issue is that I am currently unable to properly create a new case through EA Help, even though I was previously instructed by support to open a new case and continue the recovery process.

When I try to continue or submit a case, the messages I write do not seem to be processed or attached to the case properly, and in some situations I am unable to proceed with the case creation at all. Because of this, I have been unable to continue the account recovery process. I have been trying to reach EA through every available channel, including EA Help and other official support options, but so far I have not been able to move forward.

This account is very important to me, and I am genuinely in a difficult situation. I am fully willing to verify ownership of the account through any information or verification methods required.

I would sincerely appreciate any help, guidance, or escalation you may be able to provide.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 days ago

Hi there. What is happening when you try to open a case?

  • Dorukium1's avatar
    Dorukium1
    Seasoned Newcomer
    1 day ago

    Hello,

    Thank you again for your reply.

    When I try to create a new case through EA Help, I can go through the support steps normally, but when I reach the point where I need to continue the case or submit my message, the case does not update properly.

    Even if I write detailed messages and try to continue the case, my messages do not seem to be attached or processed, and I am unable to move forward with the recovery process.

    I have tried multiple browsers, devices, and connections, but the issue still persists.

    I was previously instructed by EA Help to open a new case and continue the recovery process, but at the moment I am unable to do so.

    I am genuinely trying every official channel available because this account is very important to me, and I am fully willing to verify ownership through any required information.

    Could you please help me or escalate this issue to the appropriate team?

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