Unable to Open New Case for Account Recovery

Ive been trying to make a ticket for support and everything but I get nothing back. My account was disabled for getting hacked and im trying to get it reinstated but I cant get anyone at ea to help me get it reinstated

Hi there. You'll need to open a case with an advisor by using the 'Contact us' button at the bottom of this page. Make sure you click on the article the bot recommends. Then, you should have the option for starting a chat with an advisor.

i legit cant make ur stupid EA chat bot get me an agent, my accounts just been banned. ive weaseled my way back in through Apple ID and now i cant change the Email so the hackers email is still there if he wants to change all my hard work back.

Hi there. What is happening when you try to open a case?

Hello,

The issue is that I am currently unable to properly create a new case through EA Help, even though I was previously instructed by support to open a new case and continue the recovery process.

When I try to continue or submit a case, the messages I write do not seem to be processed or attached to the case properly, and in some situations I am unable to proceed with the case creation at all. Because of this, I have been unable to continue the account recovery process. I have been trying to reach EA through every available channel, including EA Help and other official support options, but so far I have not been able to move forward.

This account is very important to me, and I am genuinely in a difficult situation. I am fully willing to verify ownership of the account through any information or verification methods required.

I would sincerely appreciate any help, guidance, or escalation you may be able to provide.

Hi there. What is happening when you try to open a case? Did you already open several cases for this issue?