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KKayog's avatar
KKayog
Newcomer
4 days ago

Unable to receive the verification email. Login failed.

My original account ：[edit: email address removed]. I have tried various methods (including using a VPN) but I still cannot receive the EA verification code. The above reasons have prevented me from logging into the app to change the password. Please help check the reason. Thanks

account linking

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey there, if you're not getting verification codes, try resending the code. If that doesn’t work, make sure: 

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
    • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

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