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Nightrain377's avatar
Nightrain377
Rising Newcomer
3 months ago
Solved

Unable to Receive Verification Codes Need Help Updating Email

Hello,

I have access to both my PlayStation account and the email address currently linked to my EA account. However, the email linked to my EA account is quite old, and I’ve recently encountered an issue where I am not receiving any verification codes when they are sent to that email.

I’ve already checked my inbox, spam/junk folders, and other email filters, and everything appears fine on my end. I can receive other emails without a problem, and in fact, 2–3 days ago I successfully received an email from EA to this same address when I joined forums.

Because I am not receiving the verification code, I cannot log in to update my EA account to update new email address. I need assistance regaining access to my account so I can update my contact information.

Could you please help me resolve this issue or manually update my email address?

Thank you for your time and assistance.

  • Hi there. You'll need to open a case with an advisor to get some assistance with this. Please use the "Contact us" button at the bottom of this page. Thanks!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. You'll need to open a case with an advisor to get some assistance with this. Please use the "Contact us" button at the bottom of this page. Thanks!

  • Same thing here. Though every time I log a service ticket, the chat is idle and I just get email that I 've been unresponsive. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    The best I can advise is to keep an eye on the chat so you don't miss their response. 

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