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HwangSinB1's avatar
HwangSinB1
New Novice
1 month ago

Unknown email is linked to my EA account

I was playing EAFC just 3 days ago, and later that night, when I tried to play again, there was a message saying 'Sending verification code to '.........@hotmail.com'' which I never heard of. An unknown email was linked without my knowledge. I tried to contact EA Support about this issue, provided all necessary details that prove this is my account and still, it was hopeless. I have 400+ hours of gametime on EAFC, I love playing Career mode but this incident, this makes me lose hope in EA. There were no follow-ups, no support, advisor keeps asking for a so called 'RECEIPT' even when the screenshots were sent. Is this how EA treats their customers who paid 70USD for their game????

7 Replies

  • fb094367d0b9e905's avatar
    fb094367d0b9e905
    New Novice
    1 month ago

    Share you secret, please. How did you manage to pass the "verfication wall"? 🙂

  • Soyibbb's avatar
    Soyibbb
    Seasoned Newcomer
    1 month ago

    update!!!! i got my account back, helped by EA advisor

     

  • Soyibbb's avatar
    Soyibbb
    Seasoned Newcomer
    1 month ago

    let me know if you find the solution. cuz we have the same problem.

    I can't even find EA contact or live support 

  • HwangSinB1's avatar
    HwangSinB1
    New Novice
    1 month ago

    I also encountered the same thing. EA should just remove the 'Support' from 'EA Support' coz why bother having it. 

  • EA Help advisors follow the script without paying attention to information provided. They do not care to check if I really have my Xbox account. They collect a lot of the excessive personal information and compare it to something, then they say that something is incorrect and close the chat. I have no idea what they compare information to. It is absurd that I cannot ask to re-link Xbox account I have to the same email I have.

  • I have absolutely the same case! Unknown email appeared in EA account linked to my Xbox account and I cannot log-in.

    EA Help is well hidden and even if you manage to find live chat, they are useless. It seems that EA protecting hackers more than buyers

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