[UPDATE] EA Account Banned - Battlefield 6 (Steam, PC)
Hi all,
I wanted to post an update on the situation that myself and seemingly many others are going through.
Context: on Sunday, Oct.12 I had my account disabled and banned from playing Battlefield 6. I bought it through steam, played about 4 hours of multiplayer, and about 10 minutes of the campaign. During the campaign, my game crashed. When I rebooted, I found a message that my account has been banned.
Since then, the following has happened:
- I've spoken to an agent through EA Advisor - they told me it's EA's Terms of Service team that takes care of these bans.
- I opened case 1: It's been transferred about 5 times since Sunday, and is still sitting under my cases.
- I opened case 2: during the lifecycle of this case, a "gameplay enhancement" ban did appear under my penalty history, but then I got an email from EA saying they're closing it since it's a duplicate. My ban then disappeared from my penalty history.
- I keep receiving emails from EA regarding the game as if I'm an active player (attached to the post):
The above email came in 14 hours ago.
After scouring the forums and thorough online investigation, I still have no idea what about my system could've triggered the ban. I have never cheated, wanted to cheat, or done anything that would've violated EA's terms of service. The two potential culprits I found (unconfirmed, and according to the web) that could've done this are:
- NVIDIA Overlay - used for my GPU
- SignalRGB - used for my physical PC LEDs
- Razer Synapse - used for my headset
The friends that I've been desperately wanting to play with run the exact same software as me, and have had no issues. I have been an EA player for 12 years, and have played BF3, BF4, BF1, BF2042 with no issue. I used Playstation for 3&4, and then PC for the rest of them.
Please help raise awareness for this or provide advice. We've been fighting this issue for way too long with no resolution.
Anyone have any advice?
