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5weetyPepper's avatar
5weetyPepper
2 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live cha...
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ea help
login issue
  • 5weetyPepper's avatar
    5weetyPepper
    2 months ago

    Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

5weetyPepper's avatar
5weetyPepper
2 months ago

Already tried it before. There are only links to other topics 

  • 344c611aa14589d4's avatar
    344c611aa14589d4
    Seasoned Newcomer
    21 days ago

    I just got it to work!! You have to submit the request first. After that it will load a new page with new topics. Under that was another button/link that looks like a topic but it offered to use the chat. I am in the chat now, but I will try to do it again and take a screenshot after if I can.

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      20 days ago

      Just to help illustrate what you're explaining. The Chat option should appear at the bottom after filling out the form: 

       

      • xXxdude95's avatar
        xXxdude95
        Newcomer
        15 days ago

        Hitting submit, does nothing. Not even a loading icon anywhere to be seen. Awful system by EA and it lags.... hard

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