A Way Out - Trouble Connecting to Servers

Me and my boyfriend have played It Takes Two on Steam and everything was great. But when trying to play A Way Out, we were required to connect our steam platform to the EA and play the game through there, even though we bought it on Steam. Now, while trying to play it keeps kicking us out saying that the other playing is not responding and the session will close. I don’t know what the issue is but we’re both connected with Ethernet and we have never had issues playing online. By reading the forums I understand we’re not the only ones. What should we do to fix this issue? We really want to play the game.