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ProvKnight's avatar
ProvKnight
Newcomer
7 hours ago

Can't download split fiction friend pass on EA app

Good evening/morning, I can't download split fiction friend pass from EA app, whenever i try to download it says that I do not own the game, which is correct but im trying to download the friend pass...
bug
pc
split fiction
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
6 hours ago

ProvKnight I would delete or uninstall any attempts to a different folder and test it on the C drive if that is where the EA app is installed to test it. The other drive can cause permissions issues.

I just started the install to test it and it is working, so I am guessing a different drive could be the issue.

ProvKnight's avatar
ProvKnight
Newcomer
6 hours ago

I just tried it on different drives and it would give me the same issue, i don't know how to uninstall any attempts if it doesn't create any folders. any guide on how to completely uninstall the EA app and clean all residue files in order to have a fresh retry?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    ProvKnight First you want to clear the EA app cache, and then proceed to the rest of the steps.

    You can manually delete the folders for the game and the EA app by following the same folder location as the C drive, just within the other drive. 

    For example:
    C:\Program Files\EA Games\Split Fiction
    D:\Program Files\EA Games\Split Fiction

    EA App's Cache (Top Left Menu > Help > App Recovery)
     
    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install Revo (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

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