Can't play longer than 10 hours with EA Play Pro?

In the Collection tab of your EA App, look at the Wild Hearts game icon. At the top of the game icon does it say "Steam" or "EA Play Pro"?  

If it says Steam, try clicking the 3 lines at the top left of the EA App, click Help, App Recovery, and Clear Cache.  

Additionally, try uninstalling in Steam and reinstalling via the EA App.  

It wont work if it says Steam on the icon. These steps should help the app recognize that you own it via EA Play Pro instead (i had the same problem)

I have the game on PC via the EA desktop app and have an active PlayPro subscription however the game will only launch in its trial state. So far I have tried uninstalling/reinstalling several times, the App Recovery in the desktop app, and have tried using the Upgrade edition (Free with your membership) button in the game's info page. When launching from the 'wild hearts.exe' rather than the 'wild hearts_trial.exe' in the game's directory I receive an error that states I don't have access.

I am having the "You don't have access" error.

The game shows in my collection but has the EA play across the top and does not show it connected to Steam. 

My account is linked properly and I have went through all the proper steps. Clearing the cache... restarting... etc.

I've attached screenshots.

I tweeted for help 12 hours ago on twitter with no response. 

Please help.

If there is a patch coming out, that's fine. Just some answers would be nice. Communication is key.

Thanks in advance.

As well as Steam's cache, can you try clearing the EA app cache too. 

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Also you may have tried this already, but be sure to reinstall if you havent done so already.

Mine says EA Play

Dave,

i think there is still some confustion. I have yet to be able to play the game. It was purchased throught steam for me as a gift for my birthday.

I installed (steam) and when I click play the EA App opens and I get the "You don't have access" error message.

The EA App recognizes it on my PC.

I'm just trying to figure out what to do.

Thanks in advance

I will most certainly will but It will be a few hours before I can.

I was actually just thinking about refunding the game in steam then repurchasing it EA app.

Thoughts?

It's definitely worth a shot, please let us know either way if this works.

Also @BrvLttlTstr could you also generate a report and post the number here?

Thanks.