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mustafabsraoi's avatar
2 years ago
Solved

EA app says " Something went wrong " when i try lunch it takes two from Steam

hello , I have problem with it takes two . on steam when I press play it opens EA app and says " something went wrong " and  to continue linking your EA account , head back and start over " 
 note : My friend downloaded the friend pass on his EA app and it worked fine , but I am the owner of the game didn't work for me even it takes two not in EA app library ( i have it on steam and it says play) so how to fix this problem ? 

i tried some solutions like uninstalling the EA app and download it again , clear cache ( frome the game on steam ) ,  log out and sign in again , they all didn't work 

the picture of the problem is down below 

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @mustafabsraoi If you are unsure of another login that would need to be used you will need to reach out to our support to take a look at your EA account, and which ever account might be linked to Steam. 

    We are unable to look at and assist with account-related issues here on Answers HQ. 

    Cheers!

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

     Hi @mustafabsraoi To check have you linked your Steam account with EA before?

    If not, can we try resetting your EA account password at help.ea.com

    then try going through the linking process again? 

    If we continue running into this message, we may need to reach out to our support to take a further look at your EA account. 

    Thanks! 

  • Hello . Thanks for replacing , I tried to see if my account linked on EA website and the account doesn’t link to steam so i tried to link it and when i nearly done he says “linked account found “ and he says that my steam account linked to EA account , I don’t know but in the website they say ( Link ) thats mean is not linked , but when i try they tell me its linked so what should i do  

    I will put photos down below 

    one  says link ( mean my account unlinked)

    second one he tells me the account is linked 

    i hope you understand and sorry for my english 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @mustafabsraoi Based on the information you've shared it would seem the Steam account is linked on a different EA Account, in which case we would need to sign into the correct account.
  • Hello , Thanks for replaying 

    I don’t know the EA account that i linked steam with , So how do i know it and can you unlink steam account ? I can prove any thing if you want ,

    Thanks for keeping helping me with my annoying problems . 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    HI @mustafabsraoi If you are unsure of another login that would need to be used you will need to reach out to our support to take a look at your EA account, and which ever account might be linked to Steam. 

    We are unable to look at and assist with account-related issues here on Answers HQ. 

    Cheers!

  • @mustafabsraoi hi!

    Sorry to say I'm having this same problem with NFS: Heat. Pissed honestly. I've been skewering for solutions for the past hour and from what I'm seeing this is a problem EA is fully aware of and flat out refuses to address. I'm actively reaching out on several platforms personally, but I'm not sure what fruit it will bear. I'll keep you posted tho. If nothing, get a refund. That's exactly where I'm heading if I don't hear back within a day or two. If boycotting EA is what it takes to make them aware of their garbage systems, it'll be worth missing the games unfortunately. They've made their own bed.

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