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Xefke_PS3's avatar
3 years ago

It takes two error 103-40010000

Hi

I try to play the game it takes 2 online on PS5, I downloaded it through the Playstation Plus Extra subscription.

When I select play online it tries to connect to the ea server, then when the authenticating step comes up I get the error code 103-40010000 saying unable to connect.

A couple of notes:

- my internet is working fine as I can download and play anything online without any issue on the console.

- my router is working fine because I can play any EA game on my PC without issues.

- I was able to play the game online with a friend last week without any issues, no internet or router changes have been made in the mean time.

So please do not offer me the "check your internet connection" solutions, I checked, double checked and checked again!

Thank you for your assistance.

29 Replies

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  • Same here, i cannot play the game right now 

  • 9dd964ef87ad5af's avatar
    9dd964ef87ad5af
    2 years ago

    I have the same issue on PC. I have full game downloaded via Steam and my wife has Friend's pass. I am not able to play it anymore. When I click on "Play online" I get error - see the image.

  • Was told by live chat to post this here. Friend and I have tried to play this game but keep running into this error code. We have done numerous restarts on systems. I have tried changing connections between hotspots, other signals and both wired and wireless connections. Have tried opening DNS settings. Tried numerous different PSN accounts. Restoring licences, etc, etc. All to no avail. Live chat agent says he has made internal team aware and may be a bug?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    [Asking for information]


    Hey Everyone, 

    Thanks for letting us know what you are running into with It Takes Two. If you are still running into error code "103-40010000" Please let us know the following:

     

    • Platform (or client):
    • EA ID (PSN ID/Gamertag):
    • Do you get the error code when connecting to servers, playing online with someone, or somewhere else?
    • How long are you playing until this happens?
    • Does this happen to any other account on the device?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • My game works now but the error persists now and then... these is how I did it.

    1. I tried to repair the game via Steam verify integrity of file but it didn't work
    2. I uninstalled the game via Steam
    3. I reinstalled the game and it's located on my Local Disk: D
    4. When we tried to reconnect it worked until;
    5. There's a lost connection again, we tried to play online once more and it works again
    6. This happened twice after reinstalling

    Clarifying that the internet connection wasn't the problem since I checked my internet speed test on 3 different website checkers

    I have at least 99mbps while playing the game

    >> Thanks for letting us know what you are running into with It Takes Two. If you are still running into error code "103-40010000" Please let us know the following:

    • Platform (or client): STEAM
    • EA ID (PSN ID/Gamertag): thestoneoflapiz
    • Do you get the error code when connecting to servers, playing online with someone, or somewhere else? : Play online with my friend using Friend's pass
    • How long are you playing until this happens?: I think an hour, then I got interrupted again after a few minutes
    • Does this happen to any other account on the device? : It happened on my friend's Friend pass
    • What type of network are you using? (Wired, Wireless, Hotspot) : Wired
    • Please share any steps you've tried to far to resolve the issue: << above >>
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID 

    DxDiag 

  • check do you still have an active PS Plus Subscription?

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  • Can we get a follow up? Or is this a lost cause and we just wasted our money?

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