Same issue here. Bought the game exclusively to play online and can't. Multiple threads on these forums show this has been a common issue for years with none of EA's proposed "fixes" working. So disappointing that this great game is tied to a company that's okay with ignoring its customers.
Community Managerdiglettusedfly LilacKoya Bassup
I hear what you’re saying, and I want to address this clearly.
There isn’t evidence of a widespread outage or a long-standing issue affecting all players trying to connect to EA servers for It Takes Two. If that were the case, it wouldn’t be working consistently for others across the same platform.
What is showing up in this thread -- and in similar cases -- is a pattern where the connection succeeds after switching networks (like using a hotspot) and then continues to work temporarily. That points much more strongly to a network routing or session initialisation issue, not a permanently broken online service.
The hotspot workaround isn’t random -- it forces a new connection path and refreshes how the session is established. When switching back to Wi-Fi, it then works, suggesting the initial connection handshake is what’s failing, not the game itself.
So rather than this being ignored, the challenge is that the issue isn’t consistently reproducible across all setups, which makes it harder to isolate without specific details.
If you’re still running into this, it would really help to narrow it down with a bit more detail:
Also, if the hotspot method consistently allows you to connect at least once, that’s a strong indicator your setup can connect -- it’s just failing during the initial network handshake on your default connection.
On refunds: I understand the concern, but purchases made through third-party retailers (like Amazon) are handled by them directly, not EA.
Let’s focus on isolating what’s actually causing the connection to fail so we can get you playing reliably.
Thank you for additional insight. I feel a lot of the frustration is stemming from this being an issue for several years with many threads here about it going unanswered, which led us to assume that EA was ignoring the problem.
I tried the hotspot/WiFi switch and here are my results:
To date, this is the only online game I've had a connection issue with. I've previously played through It Takes Two online on PS5 with no issues.
Community ManagerThanks for taking the time to test this properly -- this is exactly the kind of detail that helps.
Based on what you’ve shared, this lines up very closely with a connection handshake issue on specific networks, rather than a general problem with the game or EA servers:
The fact that it worked on PS5 previously and that other online games work doesn’t rule this out -- different platforms and games can use different connection methods, so this can show up in one title but not others.
At this point, the most likely cause is how the connection is being handled on the network side (router or ISP level), especially during that initial handshake.
If you’re open to testing further, these are the most useful next steps:
I also want to acknowledge your point about older threads -- it’s fair feedback. These issues can look similar on the surface, but often come down to different underlying causes, which is why you may not see a single “one fix works for all” answer.
If others in this thread can share similar details (region, ISP, when the error appears), we can see if there’s a consistent pattern and narrow this down further.
