Thank you for additional insight. I feel a lot of the frustration is stemming from this being an issue for several years with many threads here about it going unanswered, which led us to assume that EA was ignoring the problem.
I tried the hotspot/WiFi switch and here are my results:
To date, this is the only online game I've had a connection issue with. I've previously played through It Takes Two online on PS5 with no issues.
Country Region - USA / Verizon Fiber Wi-Fi / Router VZPD - CR1000A / Nintendo Switch 2
The below are the same for me as listed by diglettusedfly
Community ManagerThanks for confirming -- this is useful to see across multiple setups.
Based on what’s been shared so far, this isn’t pointing to a problem with the game itself or EA servers. The key detail is that connecting through a different network (like a hotspot) works, but the issue returns on home WiFi.
That indicates the connection is being affected by how the network is handling it -- most commonly related to router configuration, NAT type, or how the ISP routes or filters certain traffic. Different games and platforms use different connection methods, so it’s possible for this to show up in one title but not others.
Because the connection succeeds on an alternate network, the service itself is reachable and functioning. The failure is happening during the initial connection on specific networks.
If you’re continuing to run into this, the most effective things to check are:
The hotspot workaround also aligns with this, as it forces a different network path for the connection.
If more people share their setup details, it may help identify any common factors between affected networks.
