Forum Discussion
EA_Shepard
Community Manager
1 year agoHey, gamers!
So, I am seeing a few more players who crash while playing within a good 15-20(ish) minutes give or take. Most appear to be on PlayStation! I reached out to the team but there are no current open issues with the game crashing on PS5.
Can you please run through the following, test these out, and let me know if they work for you?
- Manage your downloadable content (DLC) on PlayStation
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
- Entering Safe Mode and Rebuild your PS database.
If they do not, we need the following from you!
- EA ID/Steam ID
- Platform
- Which console generation do you have?
- What is your Gamertag/PSN ID?
- Date/time issue occurred?
- Summarize your bug:
- What type of issue do you have? Crash - Disconnect - kicked to main menu etc.
- Which mode has this happened in? Local or online
- Do you own the base game or on Friends Pass?
- Is this during a specific mission or during a cut-scene
yen2d
1 year agoSeasoned Newcomer
I have the same issue with disc version. After 1 hour my ps5 is turning off completely, I can’t turn on my ps5… I have to disconnect power cable and then restore my ps5.
It’s happened on random lvl
- EA_Shepard1 year ago
Community Manager
yen2d Have you reinstalled the game? When it happens are you playing local or online?
- yen2d1 year agoSeasoned Newcomer
I reinstalled the game.
Local mode.