Re: it says the platform client overlay is not enabled but it is
@EA_Illium hi please help me nothing has worked still ☹️
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11 Replies
EA_IlliumEA Staff (Retired)
Hi @yanyanniiee Thanks for the update, Once Origin is open can you check it is both enabled in the Application settings and in the game properties before launching?
- Launch Origin > Select Origin in the top left > Application settings > Origin in-game > verified its toggled
- In your Game Library > right-click ITT > select game properties > verified its enable there.
If both are currently enabled, can you check if you have any other overlays running as they might be interfering with Origin in-game.
- @EA_Illium hi! All are enabled already and I have closed all the other apps that may have overlays yet it still doesn't work and still says the platform client overlay is not enabled
- EA_Illium
Hi @yanyanniiee Thanks for checking that, do you have any running Anti-virus or additional security? If not can you try putting your device in a Clean Boot?
- @EA_Illium I do have Windows Security. Do I still do a clean boot?
- EA_Illium@yanyanniiee Can you make sure its not interfering in any way, if not try putting your device in a clean boot?
- @EA_Illium you mean launching the game while the anti-virus is off?
- EA_Illium@yanyanniiee You can try to either temporarily disable it, or add Origin and ITT to a whitelist for the antivirus to not block/control. If you continue running into issues, put your device in a clean boot (where only windows services run) to see if it happens there as well.
- @EA_Illium I tried doing both, nothing worked. What else can I do? I don't want my money to go to waste.
- EA_Illium
Hi @yanyanniiee Thanks for trying those steps, let me know if the following helps us get past this issue:
- Default Origin and ITT to run as admin in Compatibility settings
- Turn off UAC Controls
- Clear Origin Cache
- Run a Repair on ITT
- @EA_Illium hi! I couldn't default ITT to run as admin because when I click properties there is no Compatibility tab. However, I followed all the other instructions yet it still doesn't work.
- @EA_Illium Hello! I guess this worked! Thank you!
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